Hey Fayonx,
I’m sorry you had a bad experience with our support team. You’re right – we dropped the ball on our end.
Email can be a tricky technology. If a message leaves our server and gets confirmed as delivered by our email provider (Mailgun) there isn’t anything further we can do to help you find it. It’s out of our network.
I’ll have someone follow up with you via our ticket system about that trial and/or a refund.